Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us. Please note that returns will need to be sent to either of the following addresses: 

Singular Cycles
Unit 3, Hill Farm
Byslips Road
Studham
LU6 2ND
United Kingdom

or

Singular Cycles USA
2801 NW Nela St.
Portland, OR
97210
USA

Once your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions regarding returns at sam@singularcycles.com. 

Damage and issues
Please inspect your order upon receipt and contact us immediately if there has been any shipping damage or other issues so that we can make it right.

Exchanges
Please contact us for any questions regarding exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sam@singularcycles.com.